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Courier & Fulfillment CRM

One CRM, six portals.

Each team signs in through its own link. Orders confirmed in the call centre reach Delivery Operations on their own, riders see only their run, and Management can see and switch into every portal.

Management

Orders, agents and merchants across eight countries. Reanimate lost orders and control access.

#management

Merchant

Log new leads, track deliveries, manage stock and see how each day ended.

#merchant

Delivery Operations

Every order the call centre confirms lands here as a new lead, with the full customer record.

#delivery

Call Centre

Work your queue. A confirmed order goes straight to Delivery Operations.

#callcentre

Rider

Pick up, deliver, capture proof and hand over cash — even on weak signal.

#rider

Finance

Track COD held by riders, record cash handovers and verify remittances market by market.

#finance

How an order moves

  1. 01Merchant logs lead
  2. 02Call Centre confirms
  3. 03Delivery Ops assigns rider
  4. 04Rider delivers + collects cash
  5. 05Management sees it all